What if I no longer wish to use the combination of the two services?
Please tell us by sending a message to hello@joyn.eu and we’ll make sure the link is cancelled.
What is Monizze?
Monizze distributes meal vouchers, eco vouchers, gift vouchers and electronic sports and culture vouchers to more than 400,000 employees in Belgium.
What do I have to do to accept payments with the Monizze card in the Joyn app?
Go to the merchant portal in the Joyn app. In account settings, click on the ‘Integrations’ section, select ‘Monizze’ and then ‘Activate’ to link the two systems. Done!
What does my customer have to do to be able to use Monizze via Joyn?
Your customer must have a Monizze account that is linked in the Joyn app.Read this article to find out how to establish that link.
How to make a Monizze transaction via the Joyn app?
Press the QR code. Enter the amount and confirm by pressing the ‘Pay and save’ button. The customer scans the QR code on your tablet with the Joyn app on his smartphone. The pa
How do I know if the payment has been successful?
You will receive confirmation in your Joyn Business App, but you can also follow the status of the transaction in the Joyn merchant portal and in your Monizze payment overview.
What happens if the payment fails?
You will receive the following message on your tablet: “Payment failed. The payment could not be processed due to a technical problem.” Try to make the payment again. If still
How do I track my transactions made with the Joyn app?
You can consult transactions in both your Joyn merchant portal and in your Monizze payment overview.
How can I obtain proof of the transactions?
You can consult transactions in the Joyn merchant portal and in your Monizze payment overview.
