Is it possible to set an access code on my tablet or smartphone for certain transactions?
You can set the system to prompt you for the access code and when. Open the Joyn Business App and press settings in the top left. You can switch the functionalities on or off, acco
What is the Joyn Business App?
The Joyn Business App is an indispensable tool for you as a merchant. With the app, you can award points and your customers can redeem rewards and coupons. Your customers can scan
How do I make a Payconiq transaction via the Joyn app?
The procedure is as follows: You enter the amount and confirm with the button ‘Save and pay points’. You will be given the opportunity to change the amount before confirming an
How do I know if the payment has been successful?
If the payment has been successful, you will see a confirmation in the Joyn Business App on your tablet. You will also be able to see the confirmation in your Payconiq merchant por
Why do Joyn and Payconiq work together?
Given the digital nature of our two companies, it seemed the perfect opportunity to join forces.Together, we hope to make the customer experience in your store even more pleasant.
Which app does the customer have to use to scan the QR codes?
You always start by saving points before proceeding to make the payment. You therefore always start with the Joyn app. Your smartphone will subsequently ask you if you want to cont
What happens if the payment fails?
You will receive the following message on your tablet: “Payment failed. The payment could not be processed due to a technical problem.” Try to make the payment again. If still
Can I issue my customer with a receipt?
No, you can’t give your customer physical proof of payment. However, your customer can find a receipt in the Payconiq by Bancontact app, in the ‘Transaction history’ menu. Th
What if my customer only wants to pay part of the amount with Payconiq?
In that case, adjust the amount and, after deducting it, continue with another payment method for the remaining amount. If you opt for cash or payment via a POS terminal as additio
