Loyalty is the most profound connection between customer and merchant. There are various ways of creating the loyalty feeling among your customers.
- Provide personal communication. Inform your customers about offers, changes or fun facts.
- Talk to them. On holiday? Excellent! Share it with your customers and start a conversation. What are they most looking forward to when you get back?
- Put your customers in the spotlight. A birthday, special occasion or a regular weekday? Congratulate them, give them a discount… Thank them for being a customer.
- Haven’t seen your customers for a while? Send them a reminder and welcome them back to your business.
Focus on the connection between you and your customer. Make them loyal – and make them fans!