Category: Merchant Helpcenter
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
Lost an invoice and need a copy?Please send an email to hello@joyn.eu stating: The invoice number (if you know it) The date of the invoice We’ll send you a copy of the relevant invoice as soon as possible.
To have your bank account number updated, please send an email to hello@joyn.eu with the following information: Name IBAN BIC VAT number Make sure you send this request from your registered email address, i.e. the email address at which you receive our emails. This is for security reasons.
You will always receive your invoice for the previous month at the beginning of the next. Annual subscriptions are invoiced at the beginning of the year.
If your VAT number has changed, please send an email to hello@joyn.eu with the following information: Billing information linked to your old VAT number Company name VAT number Address Billing information linked to your new VAT number Company name VAT number Address* Contact details* IBAN* Other information to be changed*
If your billing information has changed, please send an email to hello@joyn.eu with the information to be changed. Be sure to state the name of your shop and your VAT number. Has your VAT number changed? Please follow the instructions in this article. Make sure you send this request from
You can choose to pay by direct debit or credit card, click here for more information.
Joyn has a distinct digital and ecological character. That is why we try to print as few invoices as possible. If you would still like your invoice by post, please send an email to invoice@joyn.eu.
In addition to the Joyn subscription, you have the option of starting an extra Joyn Marketing Service. Want to attract new customers? A Joyn Advertising campaign enables you to promote your shop directly on the smartphone of Joyn users in your area who have not visited you yet. Because the
Transferring your customer database to Joyn is not possible with a view to data protection under the GDPR. But don’t be sad! Simply notify your customers of your switch to Joyn and tell them to switch as well. This switch is very beneficial for both you and your customers. Thanks
To change your telephone number in your Joyn merchant portal, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the gear icon in the top right corner and press ‘Edit account’. Click on the ‘General’ tab. Change your telephone number. This page shows
Discover the latest tips, tricks and trends in the field of loyalty, apps and shopping.
Lost an invoice and need a copy?Please send an email to hello@joyn.eu stating: The invoice number (if you know it) The date of the invoice We’ll send you a copy of the relevant invoice as soon as possible.
To have your bank account number updated, please send an email to hello@joyn.eu with the following information: Name IBAN BIC VAT number Make sure you send this request from your registered email address, i.e. the email address at which you receive our emails. This is for security reasons.
You will always receive your invoice for the previous month at the beginning of the next. Annual subscriptions are invoiced at the beginning of the year.
If your VAT number has changed, please send an email to hello@joyn.eu with the following information: Billing information linked to your old VAT number Company name VAT number Address Billing information linked to your new VAT number Company name VAT number Address* Contact details* IBAN* Other information to be changed*
If your billing information has changed, please send an email to hello@joyn.eu with the information to be changed. Be sure to state the name of your shop and your VAT number. Has your VAT number changed? Please follow the instructions in this article. Make sure you send this request from
You can choose to pay by direct debit or credit card, click here for more information.
Joyn has a distinct digital and ecological character. That is why we try to print as few invoices as possible. If you would still like your invoice by post, please send an email to invoice@joyn.eu.
In addition to the Joyn subscription, you have the option of starting an extra Joyn Marketing Service. Want to attract new customers? A Joyn Advertising campaign enables you to promote your shop directly on the smartphone of Joyn users in your area who have not visited you yet. Because the
Transferring your customer database to Joyn is not possible with a view to data protection under the GDPR. But don’t be sad! Simply notify your customers of your switch to Joyn and tell them to switch as well. This switch is very beneficial for both you and your customers. Thanks
To change your telephone number in your Joyn merchant portal, complete the steps below: Go to the Joyn merchant portal (business.joyn.eu) and log in. Click on the gear icon in the top right corner and press ‘Edit account’. Click on the ‘General’ tab. Change your telephone number. This page shows
