If you have to enter the access code of your tablet after paying via Monizze, it means you have opted to pay the remaining amount in cash or via another payment method (not via Joyn) by clicking on ‘Complete payment’. To remind you of the fact that you still need

In that case, the tablet will prompt for the access code to complete the transaction.

In that case, adjust the amount and, after deducting it, continue with another payment method for the remaining amount. If you opt for cash or payment via a POS terminal as additional payment method (outside the Joyn app), press ‘Complete payment’ and you will be prompted to enter the access

You can consult transactions in the Joyn merchant portal and in your Monizze payment overview.

You can consult transactions in both your Joyn merchant portal and in your Monizze payment overview.

You will receive the following message on your tablet: “Payment failed. The payment could not be processed due to a technical problem.” Try to make the payment again. If still unsuccessful, please contact our help desk.

Make sure you always have the latest version of the Joyn Business App installed.Not sure your app is up to date? Read this article: How can I update my Joyn Business App?

You will receive confirmation in your Joyn Business App, but you can also follow the status of the transaction in the Joyn merchant portal and in your Monizze payment overview.

The Monizze integration brings a variety of benefits: It is an additional service to your customer. There are no additional cost (Monizze’s transaction costs remain unchanged). Your customer only needs to carry his smartphone with him with the Joyn app installed on it. Your customer can link his card to

Press the QR code. Enter the amount and confirm by pressing the ‘Pay and save’ button. The customer scans the QR code on your tablet with the Joyn app on his smartphone. The payment options available in your store appear on the tablet (meal vouchers, eco vouchers or gift vouchers).