{"id":44982,"date":"2020-10-08T16:00:36","date_gmt":"2020-10-08T16:00:36","guid":{"rendered":"https:\/\/joyn.eu\/consumer\/helpcenter\/"},"modified":"2024-02-14T20:32:26","modified_gmt":"2024-02-14T20:32:26","slug":"helpcenter","status":"publish","type":"page","link":"https:\/\/joyn.eu\/en\/consument-old\/helpcenter\/","title":{"rendered":"Helpcenter"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"44982\" class=\"elementor elementor-44982 elementor-20732\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b0ef1f elementor-section-full_width elementor-section-height-min-height elementor-section-items-stretch elementor-section-height-default\" data-id=\"1b0ef1f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cca36e1\" data-id=\"cca36e1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9400bc9 elementor-widget elementor-widget-heading\" data-id=\"9400bc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">How can we help you?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3698e4d elementor-hidden-mobile elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3698e4d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-17a4060\" data-id=\"17a4060\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d68d44a elementor-widget elementor-widget-text-editor\" data-id=\"d68d44a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>[wpdreams_ajaxsearchlite]<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-3b48a43 e-flex e-con-boxed e-con e-parent\" data-id=\"3b48a43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7ff850 elementor-widget elementor-widget-heading\" data-id=\"f7ff850\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The most popular questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e11191 elementor-widget elementor-widget-accordion\" data-id=\"9e11191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1651\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1651\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have lost my Joyn card, what now?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1651\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1651\">Of course, that\u2019s inconvenient. But no worries! You can still use Joyn via our mobile app to continue saving points. Would you rather have a new card? Then you can ask your nearest Joyn merchant for a new one at any time.\n\n\nDo keep in mind to register your new card! For this, you can use our mobile app or our website <a href=\"https:\/\/register.joyn.eu\"> <span style=\"font-weight: 600;\">https:\/\/register.joyn.eu<\/span><\/a>.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1652\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1652\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">My card is broken, worn or doesn\u2019t work anymore.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1652\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1652\">When your card doesn\u2019t work as it\u2019s supposed to, you can always request a new one. For this, you can always visit one of our local Joyn-merchants. They should have new cards in stock.\n<br><br>\nDo keep in mind to register your new card once you\u2019ve received it! You can do this by going to <a href=\"https:\/\/register.joyn.eu\"> <span style=\"font-weight: 600;\">https:\/\/register.joyn.eu<\/span><\/a> and following the steps on the website.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1653\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1653\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to link multiple cards to the same account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1653\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1653\"><p>To link multiple cards to an account, you must register all cards to the same email address.<br \/><br \/>With the Joyn app this is very easy:<\/p><ul><li>Press &#8216;Tap to scan QR code&#8217;.<\/li><li>Scan the QR code of your card.<\/li><li>The card is now linked to your account.<\/li><\/ul><p><br \/>Don&#8217;t have a smartphone?<\/p><ul><li>Then surf to <a href=\"https:\/\/register.joyn.eu\"> <span style=\"font-weight: 600;\">https:\/\/register.joyn.eu<\/span><\/a><\/li><li>Enter your card number and the email address linked to your Joyn account.<\/li><li>Choose &#8216;Confirm&#8217;.<\/li><li>Open the e-mail &#8216;Have fun with your new Joyn card&#8217; and press the &#8216;Link your new card&#8217; button.<\/li><\/ul><p>The card is now linked to your account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1654\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1654\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have several accounts. How to merge them?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1654\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1654\">We can merge the accounts for you, for that the following information is needed:\n<ul><li>\nThe email addresses of both accounts.<\/li>\n<li>\nThe name and date of birth associated with the two accounts.<\/li>\n<li>The last three merchants you used your card with.<\/li>\n<\/ul>\nPlease send this information to <a href=\"mailto:hello@joyn.eu\"> <span style=\"font-weight: 600;\">hello@joyn.eu<\/span><\/a> and we will do the rest.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1655\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1655\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I change my account information?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1655\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1655\">You can always change your account information via the Joyn-application. To do this, you first need to open the Joyn-app and tap \u201cProfile\u201d in the bottom right corner. Next, go to \u201cAccount &#038; profile\u201d and tap your name. Here you can change your personal information or fill in any missing info.\n<br><br>\nYou don\u2019t use the Joyn-application? Then don\u2019t hesitate to send an e-mail to <a href=\"mailto:hello@joyn.eu\"><span style=\"font-weight: 600;\">hello@joyn.eu<\/span><\/a> with the information that needs to be changed. We\u2019ll gladly make the necessary adjustments for you.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d8c3a05 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d8c3a05\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-42c5d7a\" data-id=\"42c5d7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c3d39a elementor-widget elementor-widget-heading\" data-id=\"9c3d39a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">About Joyn<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60f202a elementor-widget elementor-widget-text-editor\" data-id=\"60f202a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/joyn.eu\/en\/what-is-joyn\/\">What is Joyn?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/what-do-i-need-to-use-joyn\/\">What do I need to use Joyn?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/how-is-joyn-different-from-other-loyalty-programmes\/\">How is Joyn different from other loyalty programmes?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d61a130 elementor-widget elementor-widget-heading\" data-id=\"d61a130\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/joyn.eu\/consument\/helpcenter\/over-joyn\/\">View all items &gt;<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-69596a4\" data-id=\"69596a4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c5df1b6 elementor-widget elementor-widget-heading\" data-id=\"c5df1b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Security and Privacy<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-470f91d elementor-widget elementor-widget-text-editor\" data-id=\"470f91d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/joyn.eu\/en\/is-joyn-safe\/\">Is Joyn safe?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/why-is-the-joyn-app-requesting-access-to-my-location\/\">Why is the Joyn app requesting access to my location?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/why-is-the-joyn-app-requesting-access-to-my-camera\/\">Why is the Joyn app requesting access to my camera?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d47171 elementor-widget elementor-widget-heading\" data-id=\"3d47171\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/joyn.eu\/consument\/helpcenter\/veiligheid-en-privacy\/\">View all items &gt;<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4793d46\" data-id=\"4793d46\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30706c0 elementor-widget elementor-widget-heading\" data-id=\"30706c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Joyn-app<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5576c44 elementor-widget elementor-widget-text-editor\" data-id=\"5576c44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/joyn.eu\/en\/what-is-the-joyn-app\/\">What is the Joyn app?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/how-do-i-download-and-install-the-joyn-app-on-my-iphone\/\">How do I download and install the Joyn app on my iPhone?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/can-i-download-the-app-on-my-tablet\/\">Can I download the app on my tablet?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1951e6 elementor-widget elementor-widget-heading\" data-id=\"d1951e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/joyn.eu\/consument\/helpcenter\/joyn-app\/\">View all items &gt;<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d550aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d550aa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1f7c73e\" data-id=\"1f7c73e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc9d3b3 elementor-widget elementor-widget-heading\" data-id=\"fc9d3b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Joyn card<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-102b6de elementor-widget elementor-widget-text-editor\" data-id=\"102b6de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/joyn.eu\/en\/what-is-a-joyn-card\/\">What is a Joyn card?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/where-can-i-get-a-joyn-card\/\">Where can I get a Joyn card?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/can-i-add-another-card-to-my-account\/\">Can I add another card to my account?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f9733 elementor-widget elementor-widget-heading\" data-id=\"d6f9733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/joyn.eu\/consument\/helpcenter\/joyn-kaart\/\">View all items &gt;<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-011a4bd\" data-id=\"011a4bd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aeec317 elementor-widget elementor-widget-heading\" data-id=\"aeec317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">My Joyn account<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c94d02c elementor-widget elementor-widget-text-editor\" data-id=\"c94d02c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/joyn.eu\/en\/how-can-i-delete-my-joyn-account\/\">How can I delete my Joyn account?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/how-can-i-unblock-my-joyn-card-2\/\">How can I unblock my Joyn card?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/how-do-i-create-a-joyn-account\/\">How do I create a Joyn account?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-232df16 elementor-widget elementor-widget-heading\" data-id=\"232df16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/joyn.eu\/consument\/helpcenter\/mijn-joyn-account\/\">View all items &gt;<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-51d7846\" data-id=\"51d7846\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-718d2fd elementor-widget elementor-widget-heading\" data-id=\"718d2fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">My Joyn points<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e249c9 elementor-widget elementor-widget-text-editor\" data-id=\"6e249c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/joyn.eu\/en\/where-can-i-save-joyn-points\/\">Where can I save Joyn points?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/how-do-i-redeem-a-reward-2\/\">How do I redeem a reward?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/what-happens-to-my-points-when-a-merchant-stops-using-joyn\/\">What happens to my points when a merchant stops using Joyn?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de00929 elementor-widget elementor-widget-heading\" data-id=\"de00929\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/joyn.eu\/consument\/helpcenter\/mijn-joyn-punten\/\/\">View all items &gt;<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5037030 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5037030\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d49fdc7\" data-id=\"d49fdc7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3103c4 elementor-widget elementor-widget-heading\" data-id=\"a3103c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Coupons<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9bc2d7 elementor-widget elementor-widget-text-editor\" data-id=\"c9bc2d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/joyn.eu\/en\/what-is-a-coupon\/\">What is a coupon?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/how-do-i-redeem-a-coupon\/\">How do I redeem a coupon?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/can-i-redeem-a-coupon-more-than-once\/\">Can I redeem a coupon more than once?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2117438 elementor-widget elementor-widget-heading\" data-id=\"2117438\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/joyn.eu\/consument\/helpcenter\/coupons\/\">View all items &gt;<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-864463d\" data-id=\"864463d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b340a2 elementor-widget elementor-widget-heading\" data-id=\"5b340a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Rewards<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6feef56 elementor-widget elementor-widget-text-editor\" data-id=\"6feef56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/joyn.eu\/en\/what-is-a-reward\/\">What is a reward?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/how-do-i-redeem-a-reward\/\">How do I redeem a reward?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/how-do-i-redeem-a-reward-with-kbc-cbc-kbc-brussels-mobile\/\">How do I redeem a reward with KBC\/CBC\/KBC Brussels Mobile?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38e9218 elementor-widget elementor-widget-heading\" data-id=\"38e9218\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/joyn.eu\/consument\/helpcenter\/beloningen\/\">View all items &gt;<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d4cff79\" data-id=\"d4cff79\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c6ca8a elementor-widget elementor-widget-heading\" data-id=\"1c6ca8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Saving points with KBC\/CBC Mobile<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67ef295 elementor-widget elementor-widget-text-editor\" data-id=\"67ef295\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/joyn.eu\/en\/where-can-i-find-an-overview-of-all-joyn-merchants-in-kbc-cbc-kbc-brussels-mobile\/\">Where can I find an overview of all Joyn merchants in KBC\/CBC\/KBC Brussels Mobile?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/how-do-i-create-a-new-user-account-with-kbc-cbc-kbc-brussels-mobile\/\">How do I create a new user account with KBC\/CBC\/KBC Brussels Mobile?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/can-i-log-in-to-the-joyn-app-with-the-account-i-created-in-kbc-cbc-kbc-brussels-mobile\/\">Can I log in to the Joyn app with the account I created in KBC\/CBC\/KBC Brussels Mobile?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d22a27 elementor-widget elementor-widget-heading\" data-id=\"7d22a27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/joyn.eu\/consument\/helpcenter\/punten-sparen-met-kbc-cbc-mobile\/\">View all items &gt;<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9db68c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9db68c8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-eed6372\" data-id=\"eed6372\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c51f1c elementor-widget elementor-widget-heading\" data-id=\"6c51f1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Device-related questions<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5823b7b elementor-widget elementor-widget-text-editor\" data-id=\"5823b7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/joyn.eu\/en\/are-there-devices-on-which-the-joyn-app-does-not-work\/\">Are there devices on which the Joyn app does not work?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d060ac8 elementor-widget elementor-widget-heading\" data-id=\"d060ac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/joyn.eu\/consument\/helpcenter\/toestelgebonden-vragen\/\">View all items &gt;<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ce13576\" data-id=\"ce13576\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8578507 elementor-widget elementor-widget-heading\" data-id=\"8578507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">The Joyn integration options<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-169bd2b elementor-widget elementor-widget-text-editor\" data-id=\"169bd2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><a href=\"https:\/\/joyn.eu\/en\/hoe-link-ik-mijn-payconiq-account-aan-mijn-joyn-account\/\">How do I link my Payconiq account to my Joyn account?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/hoe-link-ik-mijn-edenred-account-aan-mijn-joyn-account\/\">How do I link my Edenred account to my Joyn account?<\/a><\/li><li><a href=\"https:\/\/joyn.eu\/en\/hoe-link-ik-mijn-monizze-account-aan-mijn-joyn-account\/\">How do I link my Monizze account to my Joyn account?<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-fa88e59\" data-id=\"fa88e59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How can we help you? [wpdreams_ajaxsearchlite] The most popular questions I have lost my Joyn card, what now? Of course, that\u2019s inconvenient. But no worries! You can still use Joyn via our mobile app to continue saving points. Would you rather have a new card? Then you can ask your nearest Joyn merchant for a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20591,"parent":72709,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-44982","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Helpcenter - Joyn<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joyn.eu\/en\/consument-old\/helpcenter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpcenter - Joyn\" \/>\n<meta property=\"og:description\" content=\"How can we help you? [wpdreams_ajaxsearchlite] The most popular questions I have lost my Joyn card, what now? Of course, that\u2019s inconvenient. But no worries! You can still use Joyn via our mobile app to continue saving points. Would you rather have a new card? 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