What happens to my points when a merchant stops using Joyn?
The Joyn points you’ve saved with this merchant are unfortunately not valid at other Joyn merchants and cannot be transferred....
01 September, 2021
My Joyn points
Can the Joyn points I’ve saved expire?
No, the points you’ve saved cannot expire. You can lose your saved Joyn points only if a merchant where you save points stops...
01 September, 2021
My points have disappeared from the Joyn app. Why is that?
This may be because you are no longer logged in. Press the settings icon in the top left and check if your name...
01 September, 2021
I can no longer see my points in the Joyn app. What’s wrong?
We make sure our app runs on the most recent software versions for smartphones. • iPhone: iOS 12.4.• Android devices: Android version 5.If...
01 September, 2021
Why don’t the points I collect from different merchants add up?
The particular aspect of Joyn is that consumers can use the Joyn digital customer card at several merchants and still save at each...
01 September, 2021
I’ve not received any points from the merchant. Now what do I do?
At times, a merchant’s tablet or smartphone is not charged.Feel free to ask the merchant if you can add the credit to your...
01 September, 2021
I can save points, but I can’t redeem rewards. Now what do I do?
You can only redeem rewards when you have completed the registration of your card. For this, you normally received an email to confirm...
01 September, 2021
How do I redeem a reward?
First and foremost, the condition is of course that you have collected enough points for the reward.You can then follow the following steps...
01 September, 2021
Where can I save Joyn points?
You can consult the list of participating merchants at https://shops.joyn.eu or discover Joyn merchants in your area with the Joyn app. When you...
01 September, 2021